Wednesday, June 23, 2010

Broken binocular?

Q, from Mitch:

Hello. I just accidentally bumped my wife's binoculars off the frig (easy access for birds in the yard). They landed in such a way that the adjustable eyecup and lens popped out. I can easily thread it back in, but only part way. I don't see the problem, but want to avoid further damage in my untrained attempts at repair.
So, can I mail these back to you for repair? We bought them from you (along with three other pairs over the years). They are labeled "Audubon", Sheltered Winds. I feel pretty badly; we try to take very good care of our optics.
Thanks for your advice.
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A:
Yes, you can absolutely send your Audubon binoculars back here for service. Please send them to us at:
2120 W Greenview Dr
Middleton, WI 53562
Please include correspondence with the binoculars including your name, return address, a contact phone number, and a note describing what on the binocular needs service. If there is any service charge for the repairs, our technicians will call you prior to proceeding.

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