Wednesday, July 17, 2013

Older Audubon Equinox binocular has defect in waterproofing



Hello,

Several years ago I purchased from you an Audubon Equinox binocular. The right barrel has periodically fogged but always dried out. Well, they went swimming accidentally. The left barrel is fine, but the right barrel is waterlogged. Is there a way to get these repaired?



Thank you,
Beth 

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Hi Beth,

That binocular does have a good warranty!  You can print out the Product Repair Form on our website and send the binocular to us. Here is the link to the form: http://www.eagleoptics.com/customer-service/shipping-and-returns/product-repair-form   Make sure the binocular is packed well and insured. Eagle Optics will fix it up as soon as possible without charge to you!

Sincerely,
  

Eagle Optics

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