Tuesday, December 17, 2013

Vanguard rebate question

Hello,
On Nov. 22, I purchased a Vanguard Endeavor 10x42 Binocular.  I love the binocular! However, I haven't yet received my $50 rebate from Vanguard. I just assumed I would have it by now.

Sincerely,

Alice

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Dear Alice,
Thanks for your e-mail.  I’m sorry you’re disappointed, but according to the Vanguard rebate form you sent in, rebates take 60 days.  Assuming you sent the form in shortly after your purchase on Nov. 22, you still have a month or so to go.  I’ve copied that portion of the Vanguard Rebate form below:

TO RECEIVE YOUR MAIL-IN REBATE
1. Purchase a qualifying Vanguard binocular between January 1, 2013 and December 31, 2013.
2. Complete this form.
4. Expect delivery of your rebate check within 60 days.
VANGUARD USA, Inc.
Attn: Customer Service


Alice, if you don’t receive your rebate by late January, let us know and we’ll be happy to help you.

Thanks so much, and I'm glad you’re enjoying your new binocular!

Best regards,

Eagle Optics

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